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Terms of Service (Public Offer Agreement)

Service Agreement (Public Offer)

Publication date: February 9, 2026

Last updated: February 21, 2026

1. General Provisions

1.1. This document constitutes an official proposal (public offer) by Individual Entrepreneur Morgunov Artem Yurievich (hereinafter referred to as the "Service Provider") to enter into an agreement for the provision of information services (hereinafter referred to as the "Agreement") on the terms set forth below.

1.2. In accordance with Article 437 of the Civil Code of the Russian Federation, this document constitutes a public offer, and upon acceptance of the terms set forth below, any individual or legal entity (hereinafter referred to as the "Client") accepting this offer shall pay for the Service Provider's services in accordance with the terms of this Agreement.

1.3. Acceptance of this offer is constituted by:

• Registration on the website v2bot.ai
• Payment for services through any method available on the website
• Actual use of the V2Bot service

2. Subject of the Agreement

2.1. The Service Provider undertakes to provide the Client with information services in the form of access to the V2Bot AI agent (hereinafter referred to as the "Service"), and the Client undertakes to accept and pay for these services.

2.2. The Service provides the following capabilities:

• Interaction with an AI model via Telegram
• Processing of text and voice messages
• Image generation
• Document and content analysis
• Access to personalized AI agent memory
• Execution of automation tasks

2.3. The specific scope of services is determined by the subscription plan selected by the Client.

3. Service Delivery Procedure

3.1. Services are provided after the Client registers with the Service and pays for the selected subscription plan.

3.2. Access to the Service is granted immediately upon receipt of payment.

3.3. Services are provided for the duration of the paid subscription period.

3.4. The Service Provider reserves the right to modify the functionality of the Service, provided the Client is notified at least 7 days prior to the implementation of such changes.

4. Service Fees and Payment Terms

4.1. Service fees are listed on v2bot.ai in the subscription plans section.

4.2. Payment may be made by:

• Bank cards (Visa, MasterCard, MIR)
• Through the T-Bank system
• Other methods available on the website

4.3. Prices are quoted in Russian rubles, inclusive of VAT (where applicable).

4.4. The Service Provider reserves the right to change service fees by providing the Client with at least 14 days' notice. Price changes do not affect already paid periods.

4.5. The system operates on a credit basis:

• 1 credit ≈ 1 request to the base AI model
• Advanced models consume more credits (as specified in the documentation)
• Image generation: 5 credits
• Text-to-speech (TTS): 2 credits

4.6. Automatic Payments (Recurring Charges)

4.6.1. By enabling the "Auto Top-up" feature, the Client consents to automatic charges from the specified bank card.

4.6.2. Auto top-up: when the credit balance falls below the threshold set by the Client, the card is automatically charged the amount specified in the settings.

4.6.3. The Client may disable automatic payments at any time in the personal dashboard (my.v2bot.ai) without any penalties.

4.6.4. The Provider sends a notification for each automatic charge via the Client's messenger.

4.6.5. Bank card linking is performed through the secure payment form of T-Bank. The Provider does not store full card details.

5. Refund Policy

5.1. The Client may cancel the services within 7 days of payment and receive a full refund, provided that no credits have been used (0 credits consumed).

5.2. Refunds are issued to the bank card or account from which the payment was made, within 10 business days of receiving the refund request.

5.3. To request a refund, the Client may submit a request via the personal cabinet (my.v2bot.ai → Payment History) or send an email to admin@v2bot.ai specifying:

• Full name or organization name
• Payment date and transaction number
• Reason for the refund
• Refund payment details

5.4. Refunds will not be issued if:

• Any credits from the purchased package have been consumed
• More than 7 days have elapsed since payment
• The Client has violated the Service's terms of use
• The Client's account has been blocked for violation of clause 6.5 (prohibited content)

6. Rights and Obligations of the Parties

6.1. The Service Provider undertakes to:

• Make reasonable efforts to ensure the availability of the Service (except during scheduled maintenance and circumstances described in Sections 7 and 9)
• Take reasonable measures to protect Client data in accordance with industry standards
• Where possible, provide advance notice of scheduled maintenance
• Provide technical support in a timely manner

6.2. The Service Provider reserves the right to:

• Suspend access in the event of a violation of the terms of use
• Modify the functionality of the Service with prior notice
• Terminate services in the event of a material breach of the terms

6.3. The Client undertakes to:

• Use the Service in compliance with the laws of the Russian Federation
• Refrain from using the Service for unlawful purposes
• Make timely payments for services
• Not transfer access to third parties
• Independently ensure backup of their own data, files, and configurations before providing them to the AI agent
• Acknowledge that the AI agent may make errors and not use the Service as the sole tool for making critical decisions without independent verification
• Bear full responsibility for any decision to transmit passwords, access keys, credentials, authorization tokens, and other confidential information to the AI agent
• Monitor and verify the actions of the AI agent, including code execution, file creation and modification, and outgoing requests

6.4. The Client has the right to:

• Receive services of appropriate quality
• Contact technical support
• Cancel services in accordance with the procedure set out in Section 5

6.5. Prohibited Content

When using the Service, it is prohibited to generate, request, or distribute the following types of content:

• Extremist materials, calls to violence, terrorism
• Child sexual abuse material (CSAM)
• Instructions for creating weapons, explosives, or drugs
• Malware, cyberattack tools
• Deliberate circumvention of AI model restrictions and rules (jailbreak)
• Mass generation of spam or phishing messages
• Content that violates the acceptable use policies of AI model providers used by the Service

6.6. Automated Moderation and Blocking

• The Service uses automated content moderation systems. Requests that violate clause 6.5 are automatically rejected, and the violation is recorded in the system.
• If 3 or more violations accumulate within 24 hours, access to the Service is automatically suspended.
• The Client may appeal a suspension by sending a request to admin@v2bot.ai. The review period is up to 3 business days.
• In cases of systematic serious violations (10 or more), the Provider reserves the right to permanently block access without a refund.

7. Liability

7.1. For failure to perform or improper performance of obligations under this Agreement, the parties shall bear liability in accordance with the laws of the Russian Federation, subject to the limitations set forth in this Section.

7.2. "As Is" Disclaimer

The Service is provided on an "as is" and "as available" basis. The Service Provider makes no warranties, express or implied, including but not limited to warranties of uninterrupted operation, fitness for a particular purpose, accuracy, completeness, or reliability of the AI agent's outputs. Responses and actions of the AI agent may contain errors, inaccuracies, and so-called "hallucinations."

7.3. The Service Provider shall not be liable for:

• The results of the Client's use of the Service, including decisions made based on information provided by the AI agent
• Content generated by AI models, its accuracy, completeness, timeliness, or applicability
• Actions performed by the AI agent, including code execution, file creation, modification, or deletion, configuration changes, and requests sent to external resources and services
• Losses arising from the inability to access the Service for reasons beyond the Service Provider's control
• Actions of third parties, including AI model providers, messaging platforms, payment systems, and other third-party services
• Restriction, suspension, or termination of services by third-party AI model providers, including blocking of API access keys
• Any losses resulting from the Client's transmission of passwords, access keys, credentials, authorization tokens, financial information, or other confidential information to the AI agent
• Loss, corruption, or unauthorized access to Client data resulting from information security incidents, cyberattacks, or actions of third parties, provided the Service Provider has taken reasonable protective measures
• Losses incurred by the Client due to the absence of backup copies of data provided to or processed by the AI agent

7.4. Limitation of Liability

7.4.1. The Service Provider's aggregate liability on all grounds arising from this Agreement shall be limited to the amount actually paid by the Client for the current paid subscription period (calendar month) in which the claim arose, or the value of unused credits in the Client's balance — whichever is less.

7.4.2. This limitation applies to each individual incident and to all incidents in aggregate within a single paid period.

7.5. Exclusion of Indirect Damages

Under no circumstances shall the Service Provider be liable for indirect, incidental, special, punitive, or consequential damages, including but not limited to:

• Lost profits and loss of revenue
• Business interruption and disruption of commercial operations
• Data loss or cost of data recovery
• Reputational damage
• Damage caused to third parties through the actions of the AI agent

This exclusion applies regardless of the theory of liability (contractual, tortious, or otherwise) and even if the Service Provider has been advised of the possibility of such damages.

7.6. Transmission of Confidential Data

The Client acknowledges and agrees that the transmission of passwords, access keys, credentials, authorization tokens, financial information, personal data of third parties, and other confidential information to the AI agent is done entirely at the Client's own risk. The Service Provider takes reasonable measures to protect data; however, it does not guarantee the absolute security of storage and transmission of such data and shall not be liable for any consequences of its potential compromise.

7.7. AI Agent Actions

The Client acknowledges that the AI agent is software based on artificial intelligence and may perform automated actions, including but not limited to: code execution, file creation, editing, and deletion, system configuration changes, and sending requests to external services. The Client bears full responsibility for monitoring and verifying all actions of the AI agent. The Service Provider shall not be liable for any losses resulting from automated actions of the AI agent.

7.8. Indemnification

The Client agrees to indemnify and hold harmless the Service Provider from all losses, expenses, and costs (including reasonable legal fees) arising from:

• The Client's breach of the terms of this Agreement
• The Client's use of the Service in violation of the law or the rights of third parties
• Third-party claims related to the Client's actions through the AI agent
• Data provided by the Client to the AI agent that infringes the rights of third parties

8. Confidentiality and Data Protection

8.1. Personal data is processed in accordance with Federal Law No. 152-FZ "On Personal Data" of the Russian Federation.

8.2. Detailed information on data processing is available in the Privacy Policy.

8.3. The Service Provider undertakes not to disclose the Client's personal data to third parties, except in cases provided for by the laws of the Russian Federation.

8.4. In the event of an information security incident that may affect Client data, the Service Provider undertakes to notify the Client within a reasonable timeframe and take measures to mitigate the consequences of the incident. The Service Provider's liability for the consequences of an incident is determined in accordance with Section 7 of this Agreement.

9. Force Majeure

9.1. The parties shall be released from liability for full or partial non-performance of obligations caused by force majeure circumstances.

9.2. Force majeure circumstances include, but are not limited to:

• Natural disasters, epidemics, military actions, terrorist acts
• Changes in legislation, actions of governmental authorities, sanctions
• Technical failures in the operation of third-party service providers and infrastructure
• Blocking, restriction, or termination of services by third-party AI model providers, including revocation or blocking of API access keys
• Cyberattacks, DDoS attacks, unauthorized access to systems
• Failures of data centers, hosting providers, and data transmission networks
• Regulatory restrictions on the use of artificial intelligence technologies
• Other circumstances beyond the reasonable control of the parties

9.3. In the event of force majeure circumstances, the Service Provider undertakes to take reasonable measures to minimize adverse consequences and restore the Service. If the Service cannot be restored within 30 days, the Client may terminate the Agreement and receive a refund of unused funds in accordance with clause 7.4.

10. Dispute Resolution

10.1. All disputes and disagreements shall be resolved through negotiations.

10.2. If a dispute cannot be resolved through negotiations, it shall be referred to the court at the location of the Service Provider in accordance with the laws of the Russian Federation.

11. Term of the Agreement

11.1. This Agreement enters into force upon acceptance of the offer and remains in effect until all obligations of the parties have been fulfilled.

11.2. The Client may cancel the services at any time by sending a notice to the Service Provider's email.

11.3. The Service Provider reserves the right to terminate the Agreement unilaterally if the Client violates the Service's terms of use.

12. Final Provisions

12.1. This offer may be amended by the Service Provider unilaterally by publishing a revised version on the website.

12.2. The revised version takes effect upon publication, unless otherwise specified in the revised version.

12.3. Continued use of the Service after the revised version takes effect constitutes the Client's acceptance of the new terms.